> For the complete documentation index, see [llms.txt](https://policies-1.gitbook.io/policies-docs/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://policies-1.gitbook.io/policies-docs/accounts-refund-policy.md).

# Accounts Refund Policy

This policy applies to all accounts and related services.

We value our customers and aim to provide clear and fair refund terms. Please read the information below carefully before making a purchase.

#### Before You Purchase

Before buying any product or service, ensure you fully understand the product description. If you are unsure about anything, you are encouraged to contact support **before completing your purchase**. We are always available to help you avoid mistakes.

#### Account Refund Eligibility

We will issue a **full (100%) refund** only if:

* The **login details are wrong** and you cannot access the account.
* The account **does not match the description** at checkout.
* The account is **already banned** when delivered.
* The account is **pulled back** \
  \
  [`Note :Our accs include original emails to ensure NO pullbacks ever happens. If original email is not included and a pullback happens you will receive 100% refund + compensation or replacement with better account whatever you choose` ](#user-content-fn-1)[^1]

> Note: All accounts are carefully checked before being listed to minimize the possibility of being banned or faulty accounts.

#### Refund Method

Refunds are processed using the original or an agreed payment method.

#### How to Request a Refund

To request a refund, please contact an administrator and provide proof of purchase and the issue you are facing.

#### Replacement Option

If preferred, customers may choose a **replacement account** instead of a refund. Replacement accounts will meet the original requirements or exceed them, depending on availability and the issue encountered.

#### Important Notice

⚠️ Refunds will **not** be issued if an account becomes banned due to user actions. It is the buyer’s responsibility to ensure they are not HWID banned or otherwise restricted before logging into the account.

#### Non-Refundable Services

Refunds are **not available** for service-based products, including but not limited to:

* Camo or progression boosts
* Rank boosting services

[^1]:


---

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